Shipping & Return Policy
Shipping & Delivery
Our primary goal is to ensure that your products reach you quickly and safely — because we believe that receiving our products marks the beginning of your luxurious experience with us.
Order Delivery
We offer two delivery options for your convenience:
Local Shipping (within Saudi Arabia):
Within Riyadh: Delivery within 48 business hours
Other regions of Saudi Arabia: Delivery within 5 days
International Shipping: Coming soon.
Shipping Fees
For complete transparency, our shipping fees are as follows:
Flat rate: 23 SAR
Free Shipping: Enjoy free shipping when your order exceeds 1,000 SAR.
Our Shipping Partners
We collaborate with top shipping companies to ensure the highest levels of quality and speed. You’ll receive a tracking number once your order has been dispatched, allowing you to monitor it every step of the way.
Have any other questions?
Our team is always available to assist you — contact us now.
Return & Exchange Policy
Our goal is to ensure your complete satisfaction with our products. If for any reason you are not fully satisfied, you can follow the policy below:
Return Policy
Grace Period:
You have the right to request a return within 24 hours from the date of receiving your order.
Return Conditions:
The product must be in its original condition, unused, and include all accessories and original packaging.
Shipping Costs:
The customer is responsible for the shipping fees incurred during the return process.
Payment Fees:
Shipping fees and cash-on-delivery charges are non-refundable.
Installment Payment Methods (Tabby or Tamara):
Refund fees specified by the service provider will be deducted from the refund amount.
Non-Returnable Cases
You are not eligible for a return in the following cases:
If the product was custom-made or manufactured according to your specific request or specifications.
If the product has a defect caused by misuse by the customer.
If the product belongs to a category that cannot be returned for health or hygiene reasons (such as certain personal care items).
Exchange Policy
To request an exchange, please contact our customer service team who will gladly assist you with the process.
Have any questions?
We’re always here to help — don’t hesitate to contact us.